Contact & Billing

Merchant details

• Merchant name: MEISAN AI LTD
• Trading as: meisan
• Company number: 17331713 (registered in England & Wales)
• City: London
• Country: United Kingdom
• Contact: support@meisan.ai

Billing Issues

If you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, CCBill via phone 1.888.596.9279, or email at consumersupport@ccbill.com.

Complaints

For all complaints, please contact us through support@meisan.ai. Complaints will be reviewed and resolved within five (5) business days. That resolution will then be communicated to the Complainant. Appeals or requests for any decision made should be presented, again, to support@meisan.ai.

Appeals

If you have been depicted in any content and would like to appeal removal of such content, please notify us by email support@meisan.ai. If there should be disagreement regarding an appeal, we will allow the disagreement to be resolved by a neutral party, with any associated costs to be covered by the merchant.

Cancellation policy

Subscriptions are monthly and auto-renew until cancelled. You can cancel at any time — either from the billing portal in your account, or directly through CCBill using the Billing Issues details above. Cancellation stops all future billing and takes effect at the end of the current paid period; you keep access until then. Refunds are considered on a case-by-case basis through CCBill.

meisan never collects, handles or stores your card number. All card details are captured and processed by CCBill, our payment processor.

Reporting content

Any user can report a response from inside the chat using the flag icon on the message. You can also email support@meisan.ai. See the Content Policy for what is prohibited and how removal works, and the DMCA Policy for copyright complaints.